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Customer Service

Since 1946 Berry Hill Limited has been serving customers across Canada and around the world. From our roots as an incubator sales company to the present day we have evolved into a well known source for many different and unique 'Country Living Products'.
'From the garden to the barn and the front porch to the kitchen - we're your number one source for Country Living!' Our mission has always been "To provide our customers the best service and value, to treat our customers like friends and neighbors and build long term relationships that will stand the test of time, just like the products we sell." If you ever feel that we have not fulfilled our mission please let us know! You can e-mail us at customerservice@berryhill.ca or call us at 1-800-668-3072 and request to speak with our Customer Service Manager.
If you are an existing customer thank you for your past, present and future patronage, we sincerely appreciate it. If you are a first time or prospective customer thank you for giving us the opportunity to satisfy your needs. We will do all we can and we look forward to serving you for many years to come.
To place an ONLINE ORDER simply use our secure online shopping cart and server for credit card payment and secure personal information. To place a PHONE ORDER please call 1-800-668-3072. This service is available between the hours of 8:00am and 6:00pm Eastern Time Monday through Friday.

RETURNS: Returns are accepted under the following circumstances:
1- The product you have received is defective or damaged. Please call for a return authorization number.
2- The product is not what you were expecting or is unsuitable. Item(s) must be returned unused, in original packaging and suitable for resale as a New item. Used items that are not defective do not qualify and will not be accepted for refund.
All returns must include original paperwork including receipt and will be refunded in the same method as was paid.

Reimbursement for returns: We will pay for return shipping of damaged or defective products. Shipping costs for any other returns are prepaid by customer.

Stock issues: We try to maintain stock of everything we sell. As you can imagine this is not always possible. There are times when we run out of certain items. We will ship your order as quickly as possible after we receive it. If an item is not in stock we will notify you. We will then determine an approximate delivery date of the item(s) and decide if we will ship your order in more than one shipment or wait for the remaining product(s) to arrive and ship complete. If an item is no longer available we will notify you and remove that item from your order. Wherever possible we will recommend a substitute item.

Credit Card Charges: We only charge your credit card when we have confirmed stock of the items you have ordered and the shipment is being shipped from our facility within 24 hours.
Please have your credit card with expiry date ready when you place your phone order. COD orders are only available in Canada and can only be transacted by telephone. There is a flat $7.50 COD service charge in addition to regular shipping charges. Would you like a PAPER CATALOGUE? Please send an email to customerservice@berryhill.ca with your full name and address. For catalogue requests to Canadian addresses there is no charge. There is a $6.00 (CDN) for this catalogue if you live outside Canada. This amount will be refunded with any order over $25.00.
If you require TECHNICAL SUPPORT and would like to have an e-mailed response please e-mail us at techsupport@berryhill.ca. If you require technical support of a more immediate nature please call 1-800-668-3072. Telephone technical support is available Monday through Friday 8:00 am to 4:30pm ET.
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